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ROKAN JOURNEY

Help

Last updated: 12 August 2026

Contact

For private support, account questions, deletion requests, or bug reports, email:

support@rokanjourney.app

You can also join the Rokan Journey Discord for community support. Discord is public/community support, not a private support channel.

Emergency Support

Rokan Journey is not a crisis service and cannot provide emergency support. If you are in immediate danger, may harm yourself or someone else, or feel unable to stay safe, contact local emergency services or a qualified crisis support service immediately.

If porn use, compulsive sexual behavior, addiction, anxiety, depression, relationship issues, or sexual wellbeing concerns are seriously affecting your life, consider speaking with a qualified professional.

What Is Rokan Journey?

Rokan Journey is an offline-first, gamified recovery app. You complete real-life daily actions to earn Energy, send your Rokan on Journeys, discover regions and materials, craft cosmetic items, and track progress over time.

When urges appear, Fight Back helps you log the moment and complete short grounding tasks. The goal is awareness, consistency, and healthier daily direction.

Is Rokan Journey Medical Treatment?

No. Rokan Journey is a behavioral support and lifestyle app. It does not provide medical care, therapy, diagnosis, or crisis intervention.

What Data Is Saved?

Most app data is saved locally on your device. This includes your Rokan, progress, check-ins, daily actions, Fight Back entries, journeys, crafting, quests, notification preferences, and subscription cache.

If you connect Apple or Google, Rokan Journey automatically creates private cloud backups so your progress can be restored later.

Feature request titles are public once submitted or made visible. Do not submit private or sensitive information in feature requests.

How Do Cloud Backups Work?

Cloud backups are available after connecting Apple or Google. They run automatically about once per day while the app is open.

Backups are stored privately on Supabase in Frankfurt, Germany. Access is scoped to your own authenticated account. Other users cannot access your backups.

Can I Use Rokan Journey on Multiple Devices?

Yes, if you connect Apple or Google and let cloud backups run. On a new device, log in with the same Apple or Google account to restore the latest available backup.

Anonymous accounts are not designed for reliable multi-device use.

Can I Use the App Offline?

Yes. Rokan Journey is offline-first after setup. Most app features work without internet.

Internet is needed for first setup/onboarding, Apple or Google account linking, backups, restore, purchases, restore purchases, feature requests, analytics delivery, and account deletion.

How Do I Delete My Account and Data?

In the app:

Home > Settings > Account & Data > Delete data & account

This deletes your local app data, remote account, cloud backups, backup metadata, and feature request votes. Public feature request titles may remain visible without your account attached.

You can also request deletion by emailing support@rokanjourney.app.

How Do I Cancel Rokan Journey Plus?

Subscriptions are managed by the store where you purchased them.

On iOS, open your Apple ID subscription settings and cancel Rokan Journey Plus.

On Android, open Google Play subscriptions and cancel Rokan Journey Plus.

Deleting your Rokan Journey account does not automatically cancel an active App Store or Google Play subscription.

How Do I Restore a Purchase?

Open Rokan Journey, go to Settings, and use Restore purchase. Restore requires internet access and the same Apple ID or Google Play account that made the purchase.

I Connected Apple or Google. Why Is Backup Not Visible Yet?

Backups run automatically while the app is open, usually about once per day. Keep the app open with internet access for a short time. In Settings > Backup, you can see the latest backup status.

I Found a Bug

Email support@rokanjourney.app with:

Do not include sensitive recovery details unless they are necessary for the support request.